Reputation Management

“The purchase likelihood for a product or service with five reviews is 270% greater than the purchase likelihood of a product with no reviews.” - Spiegel Report

Reputation management is crucial and will impact sales.

Reviews will boost sales through social proof and building trust. A 5-Star online reputation is a proven factor leading to increased sales, while a negative reputation can have the opposite effect.

That's where the reputation management feature of Monster Metrics comes in. This feature helps businesses to track and manage their online reputation.

1. Drive traffic to your website

Reviews improve search engine rankings, PERIOD. When your business has a positive online reputation, it is more likely to rank highly in search results, which can drive more traffic to your website.

2. Request reviews on auto-pilot

Monster Metrics does all the work! It is easy to set up your system to ask for a review from a customer or to do it manually. We also make it easy to go back to all your past customers and get their valuable feedback!

You will save time and ensure that you are consistently gathering positive reviews from your customers.

3. Unhappy customers uncovered

By asking for reviews proactively, you will discover an unhappy customer BEFORE they post a negative review, giving you a chance to fix the issue and create a great customer experience.

4. Build relationships with potential customers

93% of consumers read online reviews before making a purchase. 58% of consumers would be ready to pay more with companies with good reviews.

The customer journey clearly involves reading reviews, do not make a mistake by ignoring the value of how your current customers can influence potential clients to engage with you!

5. Negative reviews can happen

Monster Metrics also helps you monitor when reviews are posted online in real-time. This feature allows you to monitor your online reputation and address any negative comments as soon as possible.

Speed matters, and quickly addressing the negative comment, can reduce the impact on your reputation. Communication shows that you are responsive and willing to address any customer issues, building trust with your customers and improving your online reputation.

6. Reviews drive long-term results

Online reviews are timeless. As a default, most online review platforms like Google, Facebook, and Yelp tend to highlight the top reviews. The more the better.

By gathering as many positive reviews as possible, if a negative review is posted (there is always "that one"), the great reviews will dwarf the bad one. It is a huge mistake not to be collecting reviews every chance you get.

The reputation management feature of Monster Metrics can help your business boost sales by automating the process of requesting reviews, monitoring when reviews are posted, and allowing you to instantly respond to reviews.